Northstar Automation builds and manages a simple follow-up system that consistently asks your customers for reviews, without relying on your staff to remember.
A straightforward system for businesses that provide great service but aren't consistently asking customers for feedback.
Most local businesses already have customers who would be willing to leave a review. The problem is that asking them consistently falls through the cracks.
The job gets finished, the customer leaves, the phone rings, and asking for a review becomes one more thing nobody gets to.
A customer can love your service and still never think about opening Google and writing a review on their own.
Meanwhile, another business with a better follow-up process can look more established online even if your service is better.
We configure the follow-up process around your business so requesting reviews becomes part of the customer journey.
The customer enters your review follow-up process based on the workflow we set up for your business.
A simple, professional message asks the customer to share feedback while their experience is still fresh.
No searching for your business or figuring out where to go. We make the path to leaving honest feedback easy.
You don't need a complicated campaign. You need the right customer to receive a straightforward message at the right time.
Northstar sets up the workflow, messaging and review link so your team doesn't have to manually repeat the process for every customer.
No giant software package. Start with one clear system designed to solve one clear problem.
We set it up, connect the workflow and keep it running.
Add a one-time database reactivation campaign and reach back out to eligible past customers who may never have been asked to leave a review. Customer lists should only include people you're permitted to contact.
Reviews are a simple place to start. Once that's handled, Northstar can help automate other repetitive follow-up and communication problems inside your business.
Immediately follow up when a potential customer calls and nobody answers.
Ask about this →Stay in front of prospects after an estimate is sent instead of hoping they call back.
Ask about this →Automate friendly reminders around unpaid invoices and alert your team when manual follow-up is needed.
Ask about this →Handle common inbound calls, answer questions, collect lead information and help customers book.
Ask about this →Reach back out to existing prospects or customers with targeted campaigns built around a specific goal.
Ask about this →If your team repeatedly does the same follow-up task, we'll look at whether it can be simplified or automated.
Tell me the problem →Google Review Growth is $197 per month.
It's a one-time campaign designed to contact eligible past customers who may not have previously been asked for a review.
No. The goal is to make it easier to consistently request honest feedback. Customers decide whether and how they review your business.
No. Review Growth works as a standalone service. The other services are available if you later identify another process you'd like help improving.
Absolutely. Use the booking link below and we'll walk through how the system would fit into your business.
Now make sure more of those customers have an easy opportunity to share their experience.